Cleveland Akron, OH, September 22, 2026 — Cleveland Hopkins International Airport (CLE) has experienced a decline in its performance ranking according to the recently released J.D. Power 2026 North America Airport Satisfaction Study. The airport’s score fell to a point where it is now positioned 75 points below the benchmark average set for medium-sized airports across North America.

The J.D. Power study assesses passenger satisfaction with airport facilities and services. While the specific details contributing to Cleveland Hopkins International Airport’s score reduction were not provided in the summary, the study typically evaluates factors such as check-in process, security screening, food and beverage options, retail services, and baggage claim. The airport’s placement below the average indicates a potentially growing gap in passenger experience compared to its peers in the medium-sized airport category.

This decrease in satisfaction marks a notable shift for the airport, which, according to the provided summary, has now recorded a score significantly under the regional average. The specific methodology and the exact scores for individual airports within the medium-sized category were not detailed in the summary. Further analysis of the full J.D. Power report would be necessary to identify specific areas of concern and potential reasons for the decline.

The implications of this score decline for Cleveland Hopkins International Airport are yet to be fully determined. Without additional information regarding the study’s specific findings or any subsequent actions planned by airport management, the exact impact of this placement remains open to observation.


Story summarized from the original created by Michael Johnson, Cleveland.com Express Desk on www.cleveland.com, see more information here.

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